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About Us

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 We are an online e-commerce company selling African and Caribbean products. Niyis Ltd is based in Reading and started trading in 2021. We cover a large arm chuck of the market chain as distributors, suppliers, and retailers. Though a young company in the Market, what makes us unique is the ability to serve our growing customer base with premium value and integrity.

Our aim is to be the most reputable place to source for all African and Caribbean products in the United Kingdom.

Our current range of products at the moment are the following:

Staples
Rice & noodles
Seasoning & Spices
Vegetables
Drinks
Snacks
Meat & Seafood

We aim to add more variety in the nearest future

Our Story

Niyis started as an idea by husband-and-wife Bisola & Irina Adeniyi. We were looking for a website to shop from, that was decent and had good African products during the CORONA pandemic 2019-2021. All the websites we shopped with had either one issue or the other which was very frustrating for us. Most of the time we would have to shop across different places to make all our grocery shopping which was cumbersome. The most common problem we noticed was the value of the service and presentation of the products when it arrives at our doorstep. If was always disappointing and we were never nicely treated by the different online shops when we had issues. Because we felt this way, it was certain that other customers felt the same as well. Customers want to be happy when they see their order arrive and want to be satisfied when they are all crosschecked. That way they know their money was spent valuably. Shopping with over several African online stores, we did not experience this satisfaction.

This was a major factor for the launch of Niyis, to be able to provide an optimum service that would be the African market standard. Our goal was that any customer would feel comfortable shopping with us and would never have to be worried about hygiene as well.
To make it even better, Products like frozen food items are refundable in the event of courier mishandling.

We feel that Niyis is also a great opportunity for non-Africans to explore the rich flavour and tastefulness of African food.


Our Values

We believe that a company’s value reflects on how they go about their day-to-day operation. We, at Niyis have a pledge to put our value to the heart and core of everything we do, from storing your orders, receiving them, picking, and packing them, shipping them and maintaining a relationship with you to keep you rest assured that your order is in safe hands. We guide the values and hold steadfast to them so that we act always in line to what we say we are.

 

Customer Satisfaction

According to our collated data and reputable online review platforms combined, over 97% are happy with our service and keep coming back. For every customer that is not happy with our service we always reach out to them to find our where we went wrong and how we can do better. We believe the customer is always right and must be treated as such. All our contact mediums (website, emails, online chat, social platforms, and numbers) have a fast response rate with a member of our team at the other end to make sure all your questions are answered. Even better, we offer FREE REFUND or REDELIVERY for our frozen food items in the event of courier mishandling. That’s to tell you how confident we are in saying we take serving you serious.

 

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Innovation

As an e-commerce retail, we always seek ways of improving our services to make sure you are happier and satisfied. When we have a new idea that could be potentially good for both you and us, we are not afraid to try it out. We believe that maximising the use of technology and applying it will make us serve you more efficiently, reduce our cost, automate our processes, thereby improving our customer experience

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Promoting African Culture

By virtue of what we sell and how we operate, we aim to continuously spread knowledge and awareness of African Culture, traditions, food, way of life, e.t.c. We believe in rebranding Africa, and we believe awareness about it should be made known by any opportunity we have.

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Though Niyis started as an Idea, it goes far beyond that. It is a vision. A vision to create a sustainable and reputable online African platform where everyone can come, trust and shop for their products with peace of mind.

Thank you for being a part of that Vision.