“ 5 years ago, when I first moved to the UK, it was very difficult to get my cultural food products. With no financial means to live off takeout, I longed for the food I was accustomed to. Most of the traditional food I could find in the local stores were either overpriced, of untraceable source, lacked variety and were definitely not fresh. Niyis resolves this problem in a smart and environment friendly way. “
Niyis started as an idea by husband-and-wife Bisola & Irina Adeniyi. We were looking for a website to shop from, that was decent and had good African products during the CORONA pandemic 2019-2021. All the websites we shopped with had either one issue or the other which was very frustrating for us. Most of the time we would have to shop across different places to find all the products we needed, which was cumbersome. The most common problem we noticed was the value of the service, safety concerns and presentation of the products when they arrived at our doorstep. Most of the time there will be issues with our order, but the most disappointing was that we were never nicely treated by the different online shops when we had issues. Because we felt this way, it was certain that other customers felt the same as well. As a customer we all want to be happy when our order arrives, to be satisfied with the products, as well as the customer service. We all want to be treated fairly and with respect, especially when we pay for a service. That way we know our money was spent valuably.
This was a major factor for the launch of Niyis, to be able to provide an optimum service that would be the African and eventually Ethnic market standard. Our goal is to make customers happy by offering high quality products, as well as exceptional customer care and support from the moment an order is placed until the moment it is delivered to the customer.
Our promise is that all our customers will be treated fairly and with respect and that we will deliver high quality services at all times.
We feel that Niyis is also a great opportunity for non-Africans to explore the rich flavour and tastefulness of African food.
Though Niyis started as an idea, it goes far beyond that. It is a vision, our Vision. A vision to create a sustainable and reputable online African platform across the globe where everyone can come, trust and shop for their products with peace of mind.
Thank you for being a part of that Vision!
We are currently a small team of highly ambitious and dedicated people, bringing together knowledge from different fields, in the effort to offer the best customer experience
We believe that a company’s values reflect on their day-to-day operation. We, at Niyis have a pledge to put our customers at the heart and core of everything we do, from storing your order, carefully picking and packing it, shipping it and establishing a good relationship with you by keeping you updated regarding your order. We work hard to show you that your order is in safe hands. Our values are:
For us it is personal. According to our collated data and reviews from reputable online platforms combined, over 97% of customers are happy with our service and keep coming back. For every customer that is not happy with our service we always reach out to them to find out where we went wrong and how we can do better. We believe the customer is always right and must be treated as such. All our contact mediums (website, emails, online chat, social platforms, and numbers) have a fast response rate with a member of our team at the other end to make sure all your questions are answered.
By virtue of what we sell and how we operate, we aim to continuously spread knowledge and awareness of African and Caribbean traditions, food, way of life and more. We take every opportunity we have to promote the beauty of these cultures and to keep our traditions alive.
As an e-commerce retail, we always seek ways of improving our services to make sure you are happier and satisfied. When we have a new idea that could be potentially good for both you and us, we are not afraid to try it out. We believe that maximising the use of technology and applying it will make us serve you more efficiently, reduce our cost - thus allowing us to offer you better prices, and automate our processes, thereby continuously improving our customer service
This bundle has the perfect amount of proteins, carbohydrates, dietary fibre, vitamins and minerals, to satisfy you and your family, helping you choose a wholesome and filling diet.
We have a selected list of blogs and products that might interest you
Our blog section has weekly updates and news about the products we sell. A few of them are:
- Caribbean foods near me
- What are the benefit of Goat meat?
- Noodles In A Box: A Comprehensive Guide To Noodle Making
- What does Magnum drink do?
- How to find the best grocery store near you
The rest of our blogs can be found here
Also, a few of the our selected products can be found below: